SHIPPING POLICY
At Doré & Dear, we take great care in delivering your products and partner only with reputed national courier services. We currently deliver across India.
Orders are generally dispatched and delivered within 10–15 working days from the date of order, subject to product availability and location.
RETURNS & EXCHANGE POLICY
At Doré & Dear, we hope you love every purchase. However, if you’re not completely satisfied, you may request a return or exchange in accordance with the policy below.
Approved returns are processed as a Refund after successful Quality Check (QC).
If you are not 100% satisfied with your purchase, you can raise a return or exchange request within 3 days of receiving your order.
Alternatively, you may email us at doreanddear.returns@gmail.com with your Order ID and request details.
Your return/exchange request must be submitted within 3 days of delivery, and the product must reach us within 7 days.
Products must be unused, unwashed, undamaged, and returned with all original tags, labels, packaging, and accessories intact.
Any product that does not meet these conditions may be rejected and returned to the customer at their own shipping expense.
NON-RETURNABLE / NON-EXCHANGEABLE PRODUCTS
The following products are not eligible for return or exchange unless they have a manufacturing defect or were received in damaged condition:
- Accessories
- Custom-made products
- Couture garments
- Discounted / Sale products
Custom Fit orders are non-refundable and not eligible for return or exchange.
PROCESS FOR EXCHANGE REQUEST
- Login to your Doré & Dear account and submit an exchange request.
- Ship the product through a reputed courier service or choose our pickup option (where available).
- Email the courier receipt along with your Order ID, contact number, email ID, and preferred size/measurement to doreanddear.returns@gmail.com.
- After successful quality inspection, your replacement product will be dispatched.
PROCESS FOR RETURN REQUEST
- Login to your Doré & Dear account and submit a return request within 3 days of delivery.
- Ship the product through a reputed courier service or choose our pickup option (where available).
- Email the courier receipt along with your Order ID, contact number, email ID, and reason for return to doreanddear.returns@gmail.com.
- Once we receive your returned product, it will undergo a mandatory Quality Check (QC).
- If the product passes our quality inspection, your refund will be processed to your original payment method/bank account within 7–10 working days after successful quality approval.
- If the product fails the quality inspection due to signs of use, washing, damage, missing tags, stains, tears, alterations, or incomplete packaging, the return request will be rejected and the product will be sent back to the customer.
ELIGIBILITY FOR SUCCESSFUL RETURN / EXCHANGE
To qualify for a return or exchange:
- The product must be shipped within 7 days of delivery.
- Original brand tags, article labels, and price tags must remain attached.
- The product must be unused, unwashed, and in original condition.
- There should be no stains, scratches, perfume smell, makeup marks, tears, alterations, or damage.
- Complete original packaging must be included.
All garments are recommended for Dry Clean Only.
IMPORTANT
Approval of a return request does not automatically guarantee a refund. Every returned product undergoes a mandatory quality inspection. Refunds are issued only after the returned item successfully passes our Quality Check.
Doré & Dear is not responsible for products lost, stolen, or damaged while being shipped by the customer to our warehouse.
Returns sent without prior approval or without notifying our support team may not be accepted.
CUSTOMER SUPPORT
For any return or exchange queries, please contact us at:
Email: doreanddear.returns@gmail.com
Phone / WhatsApp: +91-9119155072
Support Hours: Monday to Saturday | 10:30 AM – 6:30 PM (IST)
Our team will review your request and respond within 48 hours.
